CANCELLATION POLICY

Your appointment time is reserved exclusively for you. Because we are a small, appointment-only practice, late cancellations often cannot be filled on short notice. These policies are in place to respect our therapists’ time and support the intentional, personalized care we strive to provide for every client.

Cancellations & Rescheduling

We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment.

Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price. Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and can not be put toward any future services.

Late Arrivals

If you arrive late, your session may need to be shortened to avoid delaying the next client’s appointment. 100% of the service total will still apply.

If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 100% of the service total.

Agreement

By booking an appointment with Eden Place Healing Arts, you acknowledge that you have read and understood our booking, cancellation, and late arrivals policy and agree to be bound by the terms and conditions stated above.

We truly value your understanding and support of our small practice. Thank you!